The seismic shift towards customer centricity: how to stay in control in the face of rising consumer expectations

As a trailblazing strategist and service design expert, Tim Wouters is the CXM authority within iO. With a wealth of experience, he's guided major players across diverse sectors like government, finance, retail, transportation, healthcare, to enhance customer experiences and instill a customer-centric ethos. Tim's talk will unveil how Customer Experience Management can help organisations to keep the quality of customer interactions on par with rising customer expectations.