iO Table Talks S2E13 Johan Van den Neste, CEO Coöperatie Univé
Brian talks with Johan Van den Neste, CEO of Coöperatie Univé, about the unique characteristics of a cooperative, the influence of AI on the insurance model, the importance of well-functioning self-service, the challenges of utilising first-party data for personalised content on all touchpoints, the blessing of AI within customer service, and possible future business models.
Brian mixes an Ipanema Mocktail for Johan: lime wedges, pulp of half a passion fruit and 1 or 2 spoonfuls of sugar in a tumbler glass, fill the glass with crushed ice and top up with ginger beer.
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