Case
How do you stimulate requests for co-branded credit cards?
Web, app, and integration platform for co-branded credit card programmes
Look at this client story
Our self-service portal services
At iO, we house experts with technology, marketing, content, and strategy experience. In other words: all the expertise you may need to build a strong self-service portal. This is how we can help you:
Clients that benefit from our self-service portal expertise
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Blog
Content Supply Chain: creating high-quality, personalised content at scale
Consumers and clients increasingly expect brands to understand their unique preferences and engage with them on a highly personalized level. For businesses, particularly those managing multibrand, multilingual portfolios, this means rising to the challenge of creating hyper-personalised content at scale. Enter the content supply chain: an approach that will help teams to efficiently address these challenges.Read more
White paper
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Data-driven marketing offers the opportunity to target your audience in a more precise and effective way, on every channel and at every touchpoint. To take advantage of these opportunities, everyone in your organisation needs to have access to consistent and accurate customer data. In this white paper, you'll learn how Customer Data Platforms (CDPs) address this challenge and help your business put your customers at the heart of everything you do.Read more
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KNMI chooses iO as strategic and digital partner again
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Why a reliable customer portal matters
With an online customer portal (or client portal, extranet, self-service portal or personal environment) you can offer your customers a 24/7 service.
The customer is always king. Whether they want to order products, view reports, book appointments, track parcels, or contact customer service: a customer portal allows customers to enjoy the most relevant services at any time – however and whenever it suits them best.
Customer portals take self-service to the next level – from administrative tasks and documents to secluded and personalised e-commerce platforms. It’ll help your organisation evolve towards a completely digital order intake without a hitch.
Your customer satisfaction will grow, you’ll nurture the connection between your organisation and customers, and you’ll create new opportunities to reach your goals. Moreover, you’ll take repetitive work off your employees’ plates, so they can use their valuable time for qualitative customer contact.
Case: Transformation in B2B e-commerce
How Van Hoecke set out to achieve 100% digital order intake in B2B
How do you transform a predominantly manual order process into 100% digital order intake? Van Hoecke, a manufacturer of functional furniture fittings, approached iO with this question. In this video, you will discover how our experts developed a new B2B e-commerce approach — and continue to support the company year after year.
Are you looking to develop an efficient online customer portal?
Our experts are happy to tackle your challenges with you.
iO is 27001 certified
We use this international standard to help us deal with information security in a structured way. Availability, integrity, and confidentiality are central to how we work. The ISO 27001 certificate underlines this commitment.
Great to meet you, we are iO
iO is a ‘blended agency’, actively tearing down the walls between the agency, technology and consulting worlds. This asks for a new breed of partnership. That’s why we help you to sustainably shape and improve your total brand experience, along the end-to-end journey. We blend talents in strategy, creativity, content, marketing, technology and data. That’s how we unlock the power of collaborative intelligence.
Got questions about developing a self-service portal?
We're excited to see how we can help you.