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Case
More impact with community management
Conversation management is not only important, it's indispensable in today's digital world. At every stage of the customer journey, your customers of today and tomorrow are looking for accurate information or answers to their questions — and they want them as quickly as possible.
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By properly leveraging the power of web care and conversation management, you are always aware of your online reputation — and can adapt quickly if necessary.
In this webinar on 28 September, Wouter Reijm (Conversation Manager at iO) showed how best to engage in webcare and community management. Good news, because you can watch the webinar right now.
Why web care and conversation management are so important;
How you can collect valuable data with web care;
How we make web care affordable at iO using a pool system;
The first steps to a web care unit that truly works for you.
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