Gov Forward: human-centred design and innovation for the public sector

Gov Forward is the event for everyone that is involved in the future of the federal government. Be inspired by the interactive sessions on human-centred design, emerging technologies and innovative ways of thinking. 

Together towards better citizen experiences  

The Gov Forward event isn’t about driving insights to deliver better citizen-centric experiences. It is also the opportunity to meet professionals and explore common challenges and solutions – both inside and outside the public sector.   

The ultimate goal is to move forward together: 

• Be inspired by successes and lessons from fellow civil servants. 

• Receive fresh perspectives from the private sector. 

• Contribute to a future-oriented, efficient government. 

Programme 

Interactive insight sessions 

During the Gov Forward event, experts will use their knowledge to examine the following two themes: 

• Human-centred design and inclusion 

• Digital transformation and innovation 

You can choose the theme and subject that is most relevant to you. During the break-out sessions, you can choose to participate in the lecture or the workshop. We welcome your participation in the debates. 

Agenda

12.00–13.00 Arrival and lunch buffet

13.00–13.15 Introduction

13.15–14.00 Keynote

14.00–14.15 Break

14.15–15.00 Break-out session 1: lecture or workshop

Human-centred design & inclusion

• How to build CX/UX competencies in government organisations

• Define and measure user-centricity

15.00–15.15 Break

15.15–16.00 Break-out session 2

Digital transformation & innovation

• Challenges and areas of opportunity for AI in government

• Digital transformation: challenges in the switch from strategy to execution

16.00 – 17.00 Reception with drinks and networking

Prepare for the future of public service. Reserve your spot now and become part of an innovative movement.