Webinar: the impact of AI on future customer experiences

Date
December 12, 2024 at 10:00 - 11:00
Price
Free
Language
English

As a digital marketing professional, you know customer experience is all about planning. But with the digital world getting more complex by the day, what should you focus on in 2025? Which processes will be most affected by artificial intelligence?  

Sign up for our webinar to learn how your organization can prepare for AI's impact on tomorrow’s customers' experiences. 

CX

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How will AI impact your customers’ experiences? 

With new competitors entering the market, everyone – even the big players- will have to adapt to stay relevant in your customers' journeys. In this webinar, we will take a step back and explore the potential impact of artificial intelligence (AI) on CX. 

Strategy Officer Bram Cappaert will guide you through a comprehensive view of the fast-changing digital landscape. He aims to provide a fresh perspective on experience planning, encouraging brand, marketing, and digital managers to reflect on this topic. 

What you’ll learn 

  • Why customer experience management matters. Companies that invest in improving CX outperform others in the market. What should you focus on within your organization? 

  • Two dimensions for managing CX: With new technologies come new players that will change the landscape for both end-users and businesses. From a holistic perspective to a practical approach, how do you manage your CX in today’s context?  

  • Evolutions in digital experience: Discover the key shifts ahead in digital customer experience. From search marketing as a cornerstone in many journeys to digital services that go beyond platform thinking. We will explore two key trends and their potential consequences for your digital strategies. 

  • Vision & focus: Learn how to anticipate upcoming changes and which capabilities to build. 

Register now to gain valuable insights and stay ahead in the evolving digital landscape! 

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