What makes customers leave; and how to make them stay.

With thought leader and customer experience guru Steven Van Belleghem.

There is a paradox at play in the world of customer experience right now: every company has fabulous intentions to make their customers happy and satisfy their every need, but in reality, the quality of execution is often average to low. In so many cases, organisation’s best intentions never get the chance to escape from the PowerPoint slide. Over the past twelve years, Steven has spoken extensively with thousands of CX professionals, and his conclusion; most companies still have a way to go in terms of delivering exceptional customer experience. They really want to do it, but the execution just isn’t there. Steven will elaborate on this during his keynote; a story about embedding an authentic Customer Culture in your organisation.

What’s on the programme?

1:15 pm: welcome with drinks & refreshments
2:00 pm: introduction by CX Brussels and iO
2:15 pm: keynote Pieter Janssens - CEO of iO
2:45 pm: keynote Steven Van Belleghem
3:45 pm: snacks, drinks, and an opportunity to network

Address: iO -  Raymonde de Larochelaan 15, 9051 Ghent

Sign up today.

Naturally admission is free, and there’s a copy of Steven’s brand new book for every participant.