Customer Experience as a driver for growth

Date
30 septembre 2024 à 10:30 - 14:30

While many organisations want to be customer-centric, only a few succeed in building a brand that truly puts customers first. How do you too build a strong brand experience and a customer-centric organisation? How do you surprise, captivate, and bind your customers and make sure they are satisfied to choose you time after time? 

Get inspired on 30 September during ‘Customer Experience as a driver for growth’. Among other things, we will treat you to an indispensable keynote by CX expert and iO partner Steven Van Belleghem. 

get inspired with a keynote by Steven van Belleghem

We have reached the maximum number of participants, and registrations are therefore closed. Have a look at our other events here.

In this hyper digital and connected world, the challenge for many organisations is to provide a strong, consistent brand experience - across all touchpoints. Where do you start? Do you focus on new technology, tools or process changes? 

Discover during ‘Customer Experience as a driver for growth’ how organisations grow successfully by putting their customers first. And learn how you too can get started with this - with your brand, marketing, or technology. You will leave with insights on Customer Experience (CX) across all domains.

The programme: 

12:30 – 1:15 PM: Reception with lunch - let us know if we can prepare lunch for you
1:15 – 1:30 PM: Opening by Pieter Janssens - CEO iO 
1:30 – 2:30 PM: Keynote Steven van Belleghem 
2:30 – 3:00 PM: Break 
3:00 – 3:30 PM: 4 interesting breakouts with real-life stories from appealing organisations and in-depth insights from iO experts:

  • Ronnie Witjes - CEO at High Profile Locaties

  • Rinske van Kerkoerle - Customer Experience Manager at Renewi & Charlotte Scheurleer - Research Strategist at iO

  • Uilke Duinstra - Director Strategy at iO

  • Rob Habraken - Technology Director at iO

3:30 – 4:30 PM: Networking drinks

An exciting afternoon with top speakers, breakouts, peer-to-peer discussions and, of course, a nibble and a drink. 

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Organisations attending include

KPN
Efteling
Eneco
Rabobank
Enexis
Louwman-B
Van Der Valk
MSD
KWbN
Gazelle
Logo Wolters Kluwer
Logo Renewi
Logo Tintelingen
Logo Woonstad Rotterdam
Logo Natuurmonumenten
de Goudse verzekeringen
Avans Hogeschool
Thuisarts
KLM
Heijmans
VodafoneZiggo
NGF
Prowise logo
deHeus-B
KNLTB
Arbo Unie
Aviko
UWV
ANWB
frieslandcampina
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