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iO develops a secure version of ChatGPT: AiO
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In this blog, we highlight conversational search in the form of chatbots on websites enhanced with artificial intelligence. These may be of most interest to your business. Such a bot gets its wisdom from the website on which it receives you. That way, you can 'talk to the website itself', so to speak. Such a chatbot also guides you through the site in question: it redirects you to the content and web pages you are looking for.
Unlike traditional keyword-based searches, conversational search processes complex sentences and the AI chatbot considers context from previous interactions. The bot understands follow-up questions and strives to understand the user's intent more comprehensively.
Test it yourself!
All for the customer (experience)
In customer service environments, chatbots with conversational search can answer customer queries quickly and accurately. This minimises waiting times and improves customer satisfaction. Conversational search provides a more engaging, personalised and efficient experience for users. This results in a better customer experience – or CX for short.
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You see: an AI chatbot integration in your website immediately offers your visitors a lot of tangible benefits. Want to know more about conversational search? Contact us for a free demo.
Your contact:Stijn,AI Lead
Developed by iO itself
At iO, we developed an AI-driven conversational search that allows visitors to your website to converse seamlessly and effortlessly find the answers your (potential) customers are looking for. Our conversational search makes the entire content of your website easily accessible to your visitors through an interactive chat interface.
At iO, we can simply take the technology off the shelf and build it into your website, or we can fully customise the chatbot to your specific needs. We already worked on conversational search for the websites of about six large customers. However, as they are not yet live, we unfortunately cannot give you any references yet.
Immediately tangible benefits
Whether you opt for the standard or customised version, conversational search offers many benefits in both cases:
Optimised search functionality: Traditional search options on websites often fall short, leaving users frustrated. Our conversational search provides reliable, accurate results. This keeps your users happy and engaged.
Cost-effective customer service: Obviously, you want to provide a strong service to your customers, but this can become very labour-intensive and therefore expensive. By automating responses to common queries, our solution reduces the repetitive workload of your customer service team. So, you reduce operational costs, and your staff can take more care of more complex or challenging issues.
Clear communication on content-heavy sites: Does your website contain a very large amount of information? Then your visitors are in danger of no longer seeing the wood for the trees. Our AI chatbot gives your visitors simple and clear answers that make your content more accessible, improving the overall user experience.
Faster, smarter, more streamlined: Our AI powered conversational search changes the way visitors interact with your website. You spoil them with quick, accurate answers and make your content more user-friendly.
Accessible AI implementation: Those who have our AI chatbot built in, take an easy and efficient (first) step into the wonderful world of AI. The best way to start is to begin!
You see: an AI chatbot integration in your website immediately offers your visitors a plethora of tangible benefits. Want to know more about conversational search? Contact us for a free demo.
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Dossier
Dossier: Drupal. Why big brands rely on Drupal CMS.
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Dossier
Dossier: Composable, the key to flexible business architecture
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Dossier
Dossier: Self service portals
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Dossier
Dossier: E-inclusion & accessibility
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Dossier
Dossier: The Opportunity Report
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Video
Transforming technology into a catalyst for innovation
How fast can you launch new products and services, scale up or scale down sales channels, or provide a better customer experience? The technical complexity of a business often determines its innovation speed. We look at how to transform the 5 key blockers in technology into accelerators for your business. Expert:Raymond Muilwijk, Center of Excellence Lead TechnologyRead more
Video
AI - The future is not what it used to be
Do you remember when ... the invention of the computer caused a seismic shift in the job market? People unwilling to work with computers were quickly replaced by people who were; and today everyone carries a laptop. Today the same thing is happening with AI. In this webinar, Rodger Werkhoven will share his passion for Artificial Intelligence and introduce you to OpenAI as a love brand.Read more
Video
The Canon of Flanders: from Van Eyck’s brothers' Ghent Altarpiece to Rock Werchter.
From Van Eyck’s brothers' Ghent Altarpiece to Rock Werchter: the Canon of Flanders is finally here. The much-discussed list resulted in a bulky book of more than 300 pages and includes an overview of the Flemish language, culture, and history from the end of the last ice age to today. But there is also an online version: www.canonvanvlaanderen.be . iO developed this on behalf of the Commission Canon of Flanders, which received a mandate from the Flemish Government, Department of Education & Training.Read more
Video
Primagaz & iO: a shared journey of growth and success
Discover the fruitful collaboration between Primagaz and iO in this 'Walk and Talk' video. In this video, you'll get a behind-the-scenes look at the collaborative dynamics between Primagaz and iO. We discuss how we dealt with challenges, how we exploited opportunities and what strategies we developed. We'll take you through our shared journey of growth and success, where trust and a commitment to excellence are central. This Walk and Talk is more than just a conversation - it is a celebration of a collaboration that has stood the test of time. It is a story of mutual growth, of learning and evolving, and of creating value for both organizations.Read more
Case
How to create a robust personalized inspiration platform for food professionals in Drupal?
For food giant Vandemoortele, we built a Drupal platform that inspires and supports multiple audiences with customised content. Read the case.Look at this client story
Case
How do you disrupt the traditional golf world with an AI golf rules exam?
NGF and iO change the rules: from antiquated exam to groundbreaking experience with AI. Discover their story.Look at this client story
Case
How do you support expats moving around the world?
Gosselin, active in international relocations, wanted more leads to boost growth. Our experts helped to bolster their digital presence.Look at this client story
Case
How can you teach children about the dangers of social media?
The tool will help children learn about the impact of high screen time on their mental and physical health.Look at this client story
Case
How to manage a range of websites while meeting client expectations?
Enhancing Digital Content Management for D'Ieteren Automotive's Websites? Read the full story here;Look at this client story
Case
How to combine rebranding and site redesign for a better user experience?
Creating a Cohesive Platform: Assuralia's Rebranding and Site Redesign for Enhanced User Experience Read the story here.Look at this client story
Case
How do you strengthen your market position as a recruitment and staffing expert with a new brand?
YER is already big but aspired to double their presence in the world of recruitment and selection and secondment. iO helped them with creating a new brand, internal branding, external activation online and offline and bringing 3 websites into 1 site for all target groups.Look at this client story
Case
How to guarantee swift intervention for water and gas leaks through a centralized business app?
Discover how we customised a business app that semi-automatically schedules the most efficient solution and produces quick reporting.Look at this client story
Case
How does a smart vehicle configurator help for higher order value?
iO developed a website and UX-driven configurator for and with Suzuki Belgium. Read all about it in this case.Look at this client story
Case
How to future-proof and secure a European dealer intranet?
Discover how the JLR Gateway, built in Drupal, acts as a central hub for dealer communication, processes, and collaboration.Look at this client story
Case
Finding, customising and ordering the perfect promotional gift in as few clicks as possible
Find out how iO developed one powerful and scalable e-commerce platform for the web shops of all Favorite Gifts' brands. Read the case study.Look at this client story
Case
How can a network manager ensure we navigate the energy transition successfully?
Discover how awareness, behaviour change, and hyper-local personalization lead to cost efficiency and relevance at the right moment.Look at this client story
Case
Freedom, self-reliance, and user-friendliness
Discover how the online presence of Firda was revamped with a new Drupal platform. With seamless integrations, simplified forms and an improved design.Look at this client story
Case
How we blend technology and marketing for online pharmacy Farmaline
How does iO keep its long-term relationship with Farmaline fresh as a daisy? By mixing trust with a profitable synergy of tech and marketing services.Look at this client story
Case
How a virtual museum highlights Flemish heritage
How do you develop a virtual experience platform that takes your customer experience to the next level?Look at this client story
Case
How has fresh branding contributed to a stronger position in the market?
For Prowise, an interactive display and educational software expert, iO designed a new WordPress website complemented by a new brand voice and copy.Look at this client story
Case
Finding and offering the right location to turn a special event into a favourite memory
Discover how iO made the websites and the personal admin portal of High Profile Locaties more manageable, findable and scalable. Read the case study.Look at this client story
Case
Repositioning a meat brand in full transition
Discover how iO helped Imperial transform into a future-proof food brandLook at this client story
Case
How to deliver a consistent brand experience across 35 countries
How do you develop a digital and internationally deployable retailer concept that takes your customer experience to the next level?Look at this client story
Case
How do you create the best possible experience for Brussels Airport travellers?
Brussels Airport: In this case story, read how iO has become an extension of the airport.Look at this client story
Case
Impacting the traveller and environment through technology
Brussels Airport: a look at the digital platforms iO built for the ultimate passenger experience.Look at this client story
Case
Transforming the passenger experience through innovation & service design
New technology, internet-of-things and proof-of-concepts. Find out how iO is introducing innovation at Brussels Airport.Look at this client story
Case
How do you ensure a flawless guest experience at a renowned holiday park?
iO helped Landal Greenparks create a hospitality experience that seamlessly integrates top personal service with digital convenience. Discover the case.Look at this client story
Case
How do you double your mobile conversion within 4 years?
What it takes to make booking as easy as possible for you? Discover the power of a strong management vision, a streamlined work process, and long-term, open, and transparent collaboration between Landal GreenParks and iO.Look at this client story
Case
How do you accelerate getting innovative lighting into the living rooms of 47 countries?
iO experts built a brand new D2C website with an advanced Adobe Experience Manager e-commerce platform for lighting specialists Signify. The result: happy users and satisfied teams. Read the full case here.Look at this client story
Case
How do you stimulate requests for co-branded credit cards?
Web, app, and integration platform for co-branded credit card programmesLook at this client story
Case
How do you provide customers with flexible retail financing without a card?
Flexible credit, without a card and with all the omnichannel advantages of a credit card.Look at this client storyPage
Verschil chatbot, bot en robot
Robots, chatbots, bots. Drie termen die erg op elkaar lijken, maar erg kunnen verschillen. Het zijn weliswaar alledrie technologische vorderingen in de samenleving, maar het is belangrijk om te weten wat ieder kan betekenen voor jou en wellicht je bedrijf.Read more
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