Conversation management: be where your customers are

The most important reasons to get started with conversation management

89%

of consumers think a quick response to a first request is important.

46%

switch to a different provider after a negative social care experience.

67%

view live chat or social media as customer service

Clients that benefit from our expertise:

How do you have pure customer conversations, offline and online?

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Organisations that choose conversation management at iO will get:

a direct, digital link with their customer and efficient customer contact;
a constant presence: 365 days a year (including holidays and weekends) from 08:00 to 22:00. If necessary even 24/7;
renewed opportunities for customer service;
a promised reaction time of 60 minutes, in practice usually 28 minutes on average;
help for their social care team at busy times;
more insight into the wishes and expectations of their community;
an improved online sentiment around their brand;

Our experts have helped several brands with their conversation management and social media needs – we’ll happily tell you about it in our cases.

Want to know more? Let's talk

Discover our expertise in conversation management

Our conversation team connects brands to consumers every day. They use a wide range of tools to do so:

Amazon Alexa

Facebook Ads

Facebook Marketing

Google Assistent

Google Home

Kontentino

Got questions about conversation management? Let us know.

Want to discover how we can help you with your social media and webcare?

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In what way can conversation management contribute to your brand?

Conversation management creates, nurtures, and strengthens the connection between brand and consumer. It delivers leads and not investing in it can cost you customers.

Webinar: Conversation management

Why web care and conversation management are so important;
How you can collect valuable data with web care;
How we make web care affordable at iO using a pool system;
The first steps to a web care unit that truly works for you.

Conversation management is not only important, it's indispensable in today's digital world. At every stage of the customer journey, your customers of today and tomorrow are looking for accurate information or answers to their questions — and they want them as quickly as possible.

Watch the recording of this webinar

iO is 27001 certified

We use this international standard to help us deal with information security in a structured way. Availability, integrity, and confidentiality are central to how we work. The ISO 27001 certificate underlines this commitment.

Great to meet you, we are iO

iO is a ‘blended agency’, actively tearing down the walls between the agency, technology and consulting worlds. This asks for a new breed of partnership. That’s why we help you to sustainably shape and improve your total brand experience, along the end-to-end journey. We blend talents in strategy, creativity, content, marketing, technology and data. That’s how we unlock the power of collaborative intelligence.

Find out more about us