Case
Transforming the passenger experience through innovation & service design
New technology, internet-of-things and proof-of-concepts. Find out how iO is introducing innovation at Brussels Airport.
Look at this client story
How will iO help your organisation?
At iO, we have hundreds of experts in technology, strategy, content, and marketing. Those experts join forces to give you everything you need in terms of CRM, loyalty, and more.
Got questions about CRM and loyalty strategy? Let us know.
Clients we’ve helped with CRM & Loyalty Strategy:
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White paper
The ultimate end-of-year guide (with checklist)
With cyber week (starting Friday, Nov. 29) and the end-of-year period upon us, there are some great opportunities ahead to give sales another boost, whether you're in B2C or B2B. With this guide and checklist of no less than 61 pages (!), we help you fine-tune your marketing, communication and advertising strategy so that you catch the eye of your target audience. With this guide & checklist, compiled by our +2000 experts from different departments, you'll roll out the digital red carpet for your customers in the year-end period. Download it now.Read more
What we do
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CLM and loyalty is a win-win situation: customers benefit from their loyalty and you get data flows and a smoothly running business.Read more
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Webinar
INBOUND 23 recap: a customer-centric approach in the age of AI
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how do you enhance the impact of the newsletter for a telecom giant?
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Repositioning a meat brand in full transition
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Why is a CRM and loyalty strategy important?
By working with iO, you get all the advantages of an end-to-end partnership. Our experts in strategy, technology, marketing, and content will work together to help your organisation.
That includes the entire process:
Identifying the target audience correctly;
Capturing the effective users of your digital channels;
Constantly enriching your users’ profiles;
Guiding the audience through the customer journey with lead nurturing;
Using lead scoring to optimise the way marketing and sales work together;
Predicting which profiles will convert with relevant, detailed data;
Turning one-time buyers into satisfied customers who return.
Our favourite tooling for CRM and loyalty:
Ready to get started with CRM and loyalty?
Our specialists will be happy to help you develop or optimise your CRM and loyalty strategy. Feel free to contact us via the button below.
Great to meet you, we are iO
iO is a ‘blended agency’, actively tearing down the walls between the agency, technology and consulting worlds. This asks for a new breed of partnership. That’s why we help you to sustainably shape and improve your total brand experience, along the end-to-end journey. We blend talents in strategy, creativity, content, marketing, technology and data. That’s how we unlock the power of collaborative intelligence.