White paper
An e-commerce strategy that wins you customers
Many companies are dealing with more and more dynamic and complex issues. For example, this could be a broad and extensive range of products, diversity in customer groups or a B2B2C or D2C market approach. Often, this is combined with the desire to become more competitive in terms of experience, service or advice, to innovate technologically, to be ready for tomorrow’s customer demands and to achieve a significant improvement in turnover.
At iO, we understand like no other, that in a competitive field like e-commerce you need to be on top of your game. And that the foundation of a strong e-commerce strategy is based on more than just an e-commerce platform. To succeed in e-commerce, you need:
A clear e-commerce vision and validated digital strategy
The accurate design of the ideal customer journey and technical e-commerce landscape
Data-driven optimisation of the e-commerce platform, the customer journey and the technical landscape
A strong e-commerce strategy therefore depends on making a lot of data driven choices. This, coupled with a well designed brand and marketing strategy, is an essential part of the overall go-to market strategy. An end-to-end agency iO helps companies in all phases of their e-commerce strategy. From strategy design to the translation of this to a successful customer journey, in creation, marketing and e-commerce technology.
Would you like to be inspired before the Webwinkel Vakdagen 2022 takes place?
Download our whitepaper with trends, cases and practical tips for successful e-commerce.
A strong e-commerce strategy therefore depends on making a lot of data driven choices. This, coupled with a well designed brand and marketing strategy, is an essential part of the overall go-to market strategy. An end-to-end agency iO helps companies in all phases of their e-commerce strategy. From strategy design to the translation of this to a successful customer journey, in creation, marketing and e-commerce technology.
Would you like to be inspired before the Webwinkel Vakdagen 2022 takes place? Download our whitepaper with trends, cases and practical tips for successful e-commerce.
The e-commerce ecosystem
Of course you want to make the most of your company’s unique proposition. Preferably with an e-commerce landscape that perfectly facilitates your unique business model in a technical and tooling landscape that is easy to expand. That is why more and more companies are choosing for a transition to an API-first landscape, in which PaaS and SaaS products play the leading role for standard functionalities. Examples are a search functionality with Elastic, a PIM system from Akeneo or InRiver, a marketing suite with Adobe Experience Cloud, an e-commerce engine like BigCommerce, Commercetools, Shopware or Magento, Marketplace tooling with Channelengine or Channable or payment tooling from Ingenico or Mollie.
iO advises and implements the necessary tooling and services. The Webwinkel Vakdagen is, as the largest e-commerce event in the Benelux, the event to get inspired about the latest possibilities. We are looking forward to talk to you at our stand, number 95.
Tickets for the Webwinkel Vakdagen are free of charge. We hope to see you there!
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In the past, B2B was regarded as the smaller, less interesting brother of B2C. Now we know better. Today we'll show you how you can make a difference as a contemporary B2B brand and get the edge on your competitors.Lire la suiteBlog
Turn new visitors into regular customers with inbound marketing
Is your target audience already immune to billboards and TV commercials? They might be soon, but not just yet. However, they are in control and independently search for the right answers to their questions and the best fit services and products that match their needs. What role does your organisation play in this? How do you reach your target audience? Our answer: inbound marketing. Capitalise on new interests, target search intent and triple your ROI compared to outbound marketing.Lire la suiteBlog
Sell smarter with B2B buyer personas
Buyer personas are a great way to understand your prospects' goals and desires. Creating buyer personas is not an end in itself, it's a means to sell smarter, using arguments that are more effective for different target groups. In this blog we explain how to successfully approach this by focusing on the emotions that play a role in buyer’s decision making processes.Lire la suiteBlog
How furniture brand Pode benefits from a headless approach using Storyblok
Ever more organisations have been making the shift towards headless when building their new online platforms. At iO we used the combination of the Storyblok CMS and Next.js to create a total brand experience for furniture brand Pode’s new website. In this article, we will tell you why and how.Lire la suiteBlog
How to develop a first-party data strategy in 4 steps
The digital landscape is in constant motion. We’re in the midst of one of the biggest shifts of the last couple of years. The days of third-party cookies are numbered, consumer expectations keep changing, and data collection and privacy regulations are becoming more strict by the day. Some parts of the industry are sitting idly by, for now, but we believe that now is the best time for organisations to act. Start developing a strong first-party data strategy now, and get a head-start on your competition.Lire la suiteBlog
Balancing your budget between brand building and performance marketing has never been more important
In our work with clients we see that there’s an increasing focus on effective, goal-oriented marketing communications. Data dashboards that show ‘more conversions’ and ‘more sales’ at a glance are preferred when reporting to the boardroom. But this carries a risk too. It might be a good time for brand managers to ask themselves: are the most obvious tactics also the most impactful ones?Lire la suiteBlog
Établissez des relations solides avec vos clients grâce à HubSpot
Comment un outil CRM peut-il vous aider à construire des relations plus fortes et de meilleure qualité avec vos clients ? En rendant leur expérience, tout au long de leur parcours, aussi fluide que possible. Pour y arriver, les départements marketing, vente et service client doivent travailler ensemble. Tout cela est possible avec un outil comme HubSpot. Steven Van Duyse (iO) et Anneleen Boullart (InSites Consulting) vous en disent plus dans cet article.Lire la suiteBlog
What makes a successful self-service portal?
A self-service portal is a great way to offer your customers better service and set up your sales processes more efficiently. We explain what a self-service portal is and what you need to make it a success.Lire la suiteBlog
Everything on B2B self-service portals
An online environment to place orders, contact customer service and searching information is a given in B2C. Luckily, we also see an increasing number of B2B companies investing in these kinds of portals. We’ll explain what a B2B self-service portal is and what the benefits for both companies and customers are.Lire la suiteBlog
Investing in a self-service portal? There are 3 clear benefits for your business
Does your organisation spend a lot of time providing your customers with information and support about services? For example, scheduling delivery or maintenance appointments, contract management, changing customer data or taking orders? In most cases, these common interactions are all related to information that is connected to your services or products. And it is precisely these interactions that you can digitise effectively in a self-service portal.Lire la suiteBlog
How can you maximise the impact of SEO in your marketing strategy in 2024?
As we navigate through 2024, the seismic shifts in search engine algorithms and user preferences demand that marketers adapt swiftly. The emergence of new search engines alongside Google's evolving algorithms highlights the urgent need for a robust, adaptable SEO strategy. In this rapidly changing digital landscape, integrating SEO holistically into your marketing efforts from the outset isn't just beneficial; it's imperative for staying competitive and visible.Lire la suiteBlog
Data & Intelligence : pas de place pour l’émotion en salle de réunion
Les données jouent depuis longtemps un rôle crucial pour mesurer l’efficacité des stratégies marketing et commerciales, ou pour identifier leurs échecs. Pourtant, dans de nombreuses réunions, les discussions sur les raisons de ces échecs et sur les changements à opérer se font encore sur la base d’intuitions. En éliminant l’émotion des prises de décision, marketing et ventes gagnent en efficacité. Autrefois, les stratégies étaient fondées sur des résultats passés. Aujourd’hui, nous avons atteint un niveau élevé de prédictibilité. Le marketing digital n’a jamais été aussi proche de la certitude.Lire la suiteBlog
What's in a name: how to choose an iconic brand name
A strong brand identity begins with a strong brand name. So determining your brand’s name has a major impact on your success as a company. How then do you come up with a name that conveys your brand values and feels like a household name to consumers? Discover how our research and creation can help you anchor your new name in your customers' hearts.Lire la suiteBlog
7 essential insights to help you determine your marketing budget for 2025
In the ever-changing world of marketing, it can be challenging for CMOs to determine the correct marketing budget. The economic landscape and technological advances in the marketing industry calls for a new approach to budgeting. In this article, we share seven marketing budget insights, with recommendations for how to determine your budget for 2025.Lire la suiteBlog
HubSpot announces new Sales Hub and CRM features at INBOUND 23
Elevate your sales journey and maximise data efficiency with HubSpot's Sales Hub 2.0 and Smart CRM.Lire la suiteBlog
9 conseils pour créer la campagne de Noël idéale pour votre marque
Vous les entendez ? Écoutez bien, les chants de Noël sont bientôt là. Sérieusement : Noël approche. D'ailleurs, pour moi, Noël a déjà commencé. Alors que j'écris cet article depuis mon hamac, à la fin de mes vacances en Provence, je pense déjà aux sapins, à la neige, aux belles tablées. Et, bien sûr, à la manière de tirer profit de Noël, qui est traditionnellement la période commerciale la plus chargée de l'année. Mais comment assurer le succès de la campagne de Noël de votre marque, et faire en sorte qu'elle se démarque de toutes les autres ?Lire la suiteBlog
Pourquoi devriez-vous déjà préparer votre webshop pour les fêtes de fin d’année ?
Après une longue période de croissance du commerce en ligne, les consommateurs belges et néerlandais retournent peu à peu dans les magasins physiques. Cependant, les grandes plateformes en ligne continuent d’occuper une position forte. Les achats en ligne vont certainement encore augmenter dans les années à venir, et cette tendance n’a pas échappé aux commerçants. À l’approche des fêtes, de nombreux détaillants se demandent ce que cette fin d’année leur réserve. Outre Noël, de nouvelles célébrations comme le Black Friday, le Cyber Monday et le Singles Day attirent de plus en plus l’attention en Belgique et aux Pays-Bas. Qu’est-ce que cela signifie pour les détaillants locaux ? Nous avons analysé pour vous l’impact de ces changements sur le marché.Lire la suiteBlog
2023 Christmas commercials: mediocrity, craftsmanship, clichés and sometimes... brilliance
It’s that time again: It’s Christmas commercial season 2023. I’m ready for a wagonload of snow, candy, British stars, and tortured covers of familiar songs. And what did I get? Exactly that. I love it! A (completely objective) overview of the (mostly) British 2023 Christmas commercials. Brace yourself for Rick Astley, kisses, Ryan Reynolds, talking mittens, singing oven gloves, pink flamingos, John Travolta as Santa Claus and... a rediscovered hit from 1965. And... What did John Lewis do?Lire la suiteBlog
AI & E-commerce: 8 tips for navigating the changing SEO landscape
There is unrest in the SEO landscape, and it's no surprise given the rapid changes taking place. With the advent of AI, the future of SEO suddenly seems uncertain. The number one search engine is vigorously testing AI applications, reducing the need to click through to websites. This has serious implications for everyone whose traffic is partially dependent on Google, including e-commerce.Lire la suiteBlog
6 tips for maintaining focus in a fragmented MarTech landscape
Navigating the rapidly expanding MarTech landscape can be overwhelming, but with a clear strategy and focused approach, you can build an effective MarTech stack that drives your marketing success.Lire la suiteDossier
Dossier: Successful marketing budgets and plans
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Dossier: Maximize your marketing efforts with HubSpot
Lire la suiteVideo
Infinite opportunities: Peter Van Hoecke (Van Hoecke)
According to Peter Van Hoecke (CEO Van Hoecke), the client is always central, especially — in digital transformation. By automating, accelerating, and rationalising processes, you help your clients save time — our most finite and valuable resource.Lire la suiteVideo
Infinite opportunities: Steven Van Belleghem (iO)
Steven Van Belleghem (partner iO) talks about the three main advantages he sees in technology and digital transformation: faster than real-time service, hyper-personalisation, and the ultimate convenience.Lire la suiteVideo
Infinite opportunities: Daan Simonis (Perfetti Van Melle)
Creativity isn't just useful for building a strong campaign — it's essential. Daan Simonis (Global Media & Digital Marketing Director at Perfetti Van Melle) explains why this is the case and how a creative idea has a strong impact, especially on paid media platforms.Lire la suiteVideo
Infinite opportunities: Dorien Gevers (Carglass)
The Carglass website is a crucial platform, but other channels — digital and non-digital — are also very important in the omnichannel approach. Giving a personalised experience to every customer, with content tailored to their stage in the customer journey. Dorien Gevers (Email marketer at Carglass) explains every stage.Lire la suiteVideo
Infinite opportunities: Leslie Cottenje (CEO Hello Customer)
The decision to digitise has to start from the customer, not from an internal, business perspective. That's what Leslie Cottenje, CEO of Hello Customer thinks. Technology can help improve customer satisfaction, but the human factor has to be central. She tells you all about her vision in this video.Lire la suiteCase
Une stratégie de marketing automation intelligente pour Hyundai
À l'aide de SharpSpring, nos experts ont développé un stratégie de marketing automation intelligente pour une base de donnée unifiée avec des profils clients complets.Découvrez ce case en détailCase
Comment la personnalisation mène à une meilleure automatisation marketing
Grâce à un déploiement intelligent de la plateforme de marketing automation Selligent, iO a aidé la marque de vêtement à mener une stratégie digitale réussie.Découvrez ce case en détailCase
Combiner clicks & bricks grâce à une architecture sans tête
Case : une expérience utilisateur fluide grâce à une plateforme e-commerce headless prête pour l'avenir.Découvrez ce case en détailCase
La personnalisation : un boost tangible du chiffre d'affaires
Nous avons augmenté la conversion et le chiffre d'affaires du webshop de Verf.nl grâce à une solide stratégie de personnalisation.Découvrez ce case en détailCase
Plus de 300 boutiques sur une même plateforme d'e-commerce
iO a développé une plateforme de commerce en ligne B2B et une app uniques où plus de 300 boutiques de luxe vendent des articles de mode sur le même webshop.Découvrez ce case en détailCase
Une plateforme de commerce B2B moderne
iO a développé une plateforme de commerce B2B Magento Open Source et un système PIM Akeneo pour le distributeur international SIBO Fluidra.Découvrez ce case en détailCase
Des produits frais sur mesure avec un e-commerce adapté au client final
Nous avons développé une plateforme d’e-commerce personnalisée pour Délidis, fournisseur de produits frais en B2B, et ses clients finaux. Apprenez-en plus sur ce projet.Découvrez ce case en détailCase
Un rêve pour tous les clients. Et maintenant pour les candidats également !
Nous avons aidé Carglass, le spécialiste de la réparation de parebrises, à développer une marque employeur pour les candidats et les employés. Apprenez-en plus ici.Découvrez ce case en détailCase
Un soutien end-to-end pour le leader européen des vêtements de travail durables
Découvrez notre collaboration avec Havep, le leader européen des vêtements de travail produits de manière durable et respectueuse de l'environnement.Découvrez ce case en détailCase
Construit sur le passé, tourné vers l'avenir : le rebranding d'Argo
Lisez la suite du rebranding du cabinet d'avocats Argo et découvrez l'ensemble des solutions digitales que nous avons utilisées pour y parvenir.Découvrez ce case en détailCase
Du beau matos pour l’association professionnelle Fedustria
En pleine crise sanitaire en 2020, Fedustria et iO ont collaboré à une campagne réussie, avec une maison parlante comme icône.Découvrez ce case en détailCase
Une application web interactive avec navigation sur touchscreens HD
iO - Mise à jour et implémentation d’une navigation interactive sur des touchscreens HD pour les visiteurs du centre commercial Wijnegem - Shop Eat Enjoy.Découvrez ce case en détailCase
Une approche positive renforce l'image et le recrutement du syndicat
Le nombre de commandes d’Atos Medical Nederland a augmenté de 67%, et le nombre de visiteurs uniques de 105%, grâce à un nouveau webshop B2C avec des fonctionnalités développées sur mesure.Découvrez ce case en détailCase
Bonjour, comment puis-je aider votre service clientèle ?
Découvrez comment iO a aidé le service clientèle de MediaMarkt et lui a donné vie avec quatre chatbots différents en 2022.Découvrez ce case en détailCase
Comment commercialiser un catalogue de jardinage annuel ?
Le magasin de bricolage et d’aménagement avait besoin d’une approche marketing solide avec un ciblage fort. Nos experts s’en sont chargés.Découvrez ce case en détailCase
Comment rester pertinent dans un monde qui se digitalise rapidement ?
Dans un marché concurrentiel, il faut agir vite. Découvrez comment nous avons mis en place une stratégie publicitaire optimale avec JBC.Découvrez ce case en détailCase
Comment faire évoluer une stratégie de génération de leads grâce au marketing d'affiliation ?
Une stratégie de marketing d'affiliation réussie génère des leads et des conversions. Découvrez comment nous avons mis la théorie en pratique, avec succès, pour Philips.Découvrez ce case en détailCase
How PLUS motivated teens to apply for jobs using targeted social campaigning?
Understanding and activating youth culture made a PLUS recruitment campaign a great success: 178 potential new PLUSSERS in 6 weeks.Découvrez ce case en détailCase
Comment avoir de bons échanges avec les clients, hors ligne et en ligne ?
Leen Bakker voulait répondre aux messages en lignes plus vite, plus clairement et de manière plus pertinente. Les experts en conversation management d'iO sont venus à la rescousse.Découvrez ce case en détailCase
Un nouveau webshop pour un distributeur à guichet unique
L'industrie automobile, ringarde ? Pas chez iO ! Découvrez comment nous avons mis en place une nouvelle boutique en ligne pour Pacauto.Découvrez ce case en détailCase
Comment aidez-vous les expatriés qui se déplacent dans le monde entier ?
Gosselin, active in international relocations, wanted more leads to boost growth. Our experts helped to bolster their digital presence.Découvrez ce case en détailCase
How do you empower SME entrepreneurs to experience the power of smart energy solutions?
The ‘More with Energy’ campaign aims to inspire entrepreneurs and provide them with tangible tools to make their business more sustainable.Découvrez ce case en détailCase
Comment une marque flamande met-elle le pied sur le marché wallon ?
iO aide Torfs, le géant flamand de la chaussure, à mieux se positionner sur le marché wallon et en tant qu'acteur de la mode. Découvrez l’article sur cette collaboration.Découvrez ce case en détailCase
Comment convertir des festivaliers en membres actifs de votre communauté ?
Des bracelets de festival aux comptes en ligne : Convertir les festivaliers grâce à des médias payants efficaces. Lire l'article ici.Découvrez ce case en détailCase
Augmentation des taux de conversion et de la valeur des commandes grâce à un configurateur UX
iO a développé un site web et un configurateur orienté UX pour et avec Suzuki Belgique. Lisez tous les détails dans cet article.Découvrez ce case en détailCase
Un multisite Drupal pour Facilicom
Comment faire passer en ligne une histoire claire qui génère du trafic vers votre site web quand vous représentez plusieurs entreprises ? Découvrez-le en lisant ce case.Découvrez ce case en détailCase
Transformation de l'aéroport national belge
Brussels Airport : découvrez dans ce case comment iO est devenu une véritable extension de l'aéroport.Découvrez ce case en détailCase
Impacting the traveller and environment through technology
Brussels Airport : zoom sur les différentes plateformes développées par iO pour une expérience passager ultime.Découvrez ce case en détailCase
Transforming the passenger experience through innovation & service design
Nouvelles technologies, internet des objets et preuves de concept. Découvrez comment iO introduit des innovations à l'aéroport.Découvrez ce case en détailCase
How do you accelerate getting innovative lighting into the living rooms of 47 countries?
iO experts built a brand new D2C website with an advanced Adobe Experience Manager e-commerce platform for lighting specialists Signify. The result: happy users and satisfied teams. Read the full case here.Découvrez ce case en détailCase
Comment optimiser une campagne colorée grâce à l'exploitation de données
Mieux visualiser votre parcours client en s'appuyant sur des données grâce au journey mining.Découvrez ce case en détailPage
WWVD: Download the presentations of Wednesday 29 March 2023!
The first day of the Webwinkel Vakdagen (WWVD) is over! Still want to reminisce? Download the presentations of the lightning talks here.Lire la suitePage
WWVD: Download the presentations of Thursday 30 March 2023!
The first day of the Webwinkel Vakdagen (WWVD) is over! Still want to reminisce? Download the presentations of the lightning talks here.Lire la suitePage
Give the Webwinkel Vakdagen (WWVD) a successful follow-up, together with iO!
As far as we are concerned, the Webwinkel Vakdagen (WWVD) was a great success! Did you think so too?Lire la suite