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In this hyper digital and connected world, the challenge for many organisations is to provide a strong, consistent brand experience - across all touchpoints. Where do you start? Do you focus on new technology, tools or process changes?
Discover during ‘Customer Experience as a driver for growth’ how organisations grow successfully by putting their customers first. And learn how you too can get started with this - with your brand, marketing, or technology. You will leave with insights on Customer Experience (CX) across all domains.
The programme:
12:30 – 1:15 PM: Reception with lunch - let us know if we can prepare lunch for you
1:15 – 1:30 PM: Opening by Pieter Janssens - CEO iO
1:30 – 2:30 PM: Keynote Steven van Belleghem
2:30 – 3:00 PM: Break
3:00 – 3:30 PM: 4 interesting breakouts with real-life stories from appealing organisations and in-depth insights from iO experts:
Ronnie Witjes - CEO at High Profile Locaties
Rinske van Kerkoerle - Customer Experience Manager at Renewi & Charlotte Scheurleer - Research Strategist at iO
Uilke Duinstra - Director Strategy at iO
Rob Habraken - Technology Director at iO
3:30 – 4:30 PM: Networking drinks
An exciting afternoon with top speakers, breakouts, peer-to-peer discussions and, of course, a nibble and a drink.
