How do you help shipping services centralise their customer queries?

We developed My DHL Parcel — a system that selects the right DHL shipping service for the customer and takes care of the invoicing. This allows users to create, process and track large volumes of shipments in a quick, easy, and intuitive way.

My DHL Parcel offers plenty of possibilities:

• Configure the entire shipment in a few clicks;

• The correct product is automatically linked to a shipment;

• Select additional services directly (delivery locations, insurances);

• Prepare multiple shipments simultaneously;

• Print labels;

• Schedule pick-ups;

• Address book management;

• Setting up account structures and multi-level organisation structures;

• Giving user feedback (Usabilla);

• Track & Trace;

• Extensive reporting possibilities;

• Personalised settings.

In comparison, the old tool had four screens to create a parcel. In My DHL Parcel, the entire shipping process is contained on one page, which makes it much quicker for users to book a shipment.